Refund policy

1. RETURNS

1.1. Right of Withdrawal: According to Portuguese legislation, the customer has the right to withdraw from the purchase contract within 14 days from the date of receiving the products, without the need to provide any reason.

1.2. Returns Process: To initiate a return, please contact us through the means indicated on the website, specifying the order number and the products to be returned. The customer is responsible for the shipping costs associated with the return.

1.3. Return Conditions: The returned products must be in perfect condition, with the original tags and without signs of use. We reserve the right to refuse the return if the products do not meet these conditions.

2. REFUNDS

2.1. Refund Process: After receiving and verifying the returned products, we will process the refund within 14 days, using the same payment method used for the purchase.

2.2. Full or Partial Refund: The refund may be full or partial, depending on the condition of the returned products.

3. DEFECTIVE OR WRONG PRODUCTS

3.1. Defective Products: If you receive a defective product, contact us immediately to resolve the situation. We may arrange for a product replacement or a refund, according to the customer's preference.

3.2. Wrong Products: If you receive a product different from what you ordered, contact us to resolve the situation. We will cover the return costs and proceed with sending the correct product or issuing a refund.

4. EXCEPTIONS TO THE RETURNS POLICY

4.1. Customized Products: Customized products cannot be returned unless they are defective.

4.2. Promotional Products: Products purchased during special promotions may have specific return conditions, as indicated during the promotion.

5. CONTACT

For questions related to returns and refunds, please contact us through the means indicated on the website.

6. CHANGES TO THIS POLICY

We reserve the right to change this Returns and Refunds Policy at any time. Changes will be posted on the website, and continued use of the site after such changes will constitute acceptance of them.

By making a purchase, the customer agrees to the terms of this Returns and Refunds Policy.